NailFair Seller Agreement

You sell as a page — a brand, supplier or shop — not as your personal account. Buyers see that page as the seller.

You confirm you may lawfully sell what you list, and that the details on the page are accurate and kept up to date.

One person or company may run several pages, but each page has its own agreement, its own payouts and its own standing.

You appoint NailFair as your limited agent for the sole purpose of accepting payment from buyers for your sales on NailFair, and for issuing refunds on those sales.

A buyer who pays NailFair for your order has paid YOU. Their obligation to you is discharged at that moment, whatever happens afterwards between you and NailFair.

NailFair is the merchant of record for these sales: we are the party the card networks and the tax authorities deal with. You remain the seller of the goods, responsible for the product itself, for shipping it, and for the returns policy you publish.

This appointment is for payment only. It does not make NailFair your partner, your employer, or an owner of your stock, and it does not let us sell anything you have not listed.

NailFair collects the buyer’s payment. Payouts run through Stripe Connect, and you must complete Stripe’s identity and bank verification before your shop can go live.

NailFair keeps a commission of 15% of the goods subtotal. Commission is never charged on sales tax, and never billed back to you afterwards — it is simply the part not transferred.

Shipping you charge the buyer is paid to you in full. You ship it, you earn it.

Card processing is passed on at cost: 2.9% of the order plus $0.3, deducted from your share. NailFair does not mark this up — it is what the card networks charge, and it is charged on the whole order because that is what NailFair is billed on. It is not returned if the order is refunded, because it is not returned to us.

Your money is held for a few days after DELIVERY before it can leave: new seller 14 days, growing 7 days, established 7 days. An order with no tracking has no delivery date to count from — an established shop is paid 21 days after payment instead, and a new shop is not paid for it until a tracking number is added.

Your first 5 orders are held until the 30-day return window closes on each of them. After that the ordinary hold applies.

A rolling reserve is kept back out of each transfer to cover a refund that lands after you have been paid: new seller 10%, growing 5%, established 2%. It is sent to you once the return window has closed on that order. NailFair may set a different figure for an individual shop, and you will be told if one applies to you.

You move between these as your shop builds a record — delivered orders, time, and your refund rate. A shop whose refund rate climbs moves back, and you are told when either happens.

Payouts run weekly, in one payment covering everything that has come due.

NailFair is the marketplace facilitator for your sales on NailFair. We calculate, collect and remit US sales tax on those orders. You do not need a sales tax permit to sell here, and you must not also collect sales tax on the same order.

Everything else is yours: income tax, and any tax on sales you make away from NailFair. Stripe reports your payouts to the IRS where the law requires it, using the taxpayer details you give Stripe.

Counterfeit product, or anything that infringes another brand’s trademark, design or copyright. This is the rule we enforce hardest — the nail trade has a counterfeit problem and it lands on buyers.

Products that are recalled, expired, or banned from sale; anything requiring a licence you do not hold.

Listings that misstate what a product is — brand, size, ingredients, condition, country of origin or stock.

Steering buyers off NailFair to complete a sale started here.

You ship within the processing time stated on your shop, and you keep tracking accurate. An order with no tracking holds its payout longer, because there is no delivery date to start the clock.

Buyers may return an order for 30 days from delivery. Who pays the return postage follows the REASON: if the fault is yours — wrong item, damaged, not as described, late — you pay it and the buyer’s original postage is refunded too. If the buyer simply changed their mind, they pay it and the original postage is not refunded.

Consumables and chemicals — gel, monomer, powder, polish, primer, adhesive — are returnable only unopened, because an opened bottle cannot be resold. Mark those products accordingly in your catalogue.

When the parcel reaches you, you say what state it arrived in, and that pays the buyer. You may deduct a restocking fee within the limit for that state: nothing on something still sealed, up to 20% on something opened but resalable, up to 100% on something used, incomplete, or not what you sent. NailFair may refuse a deduction the photographs do not support.

When a refund is made, NailFair gives up its commission on the refunded amount, less an administration fee of the lesser of 20% of that commission or $5. A cancelled sale is not free to process.

You answer buyer messages about an order within two business days.

Every new seller is reviewed by NailFair before the shop opens. We may decline without giving a reason.

We may suspend a shop and hide its products where we reasonably believe this agreement has been broken — counterfeit listings and unshipped orders above all. Money already owed to you is still paid out, subject to refunds and chargebacks.

A shop is also suspended automatically when too many of its recent orders come back through its OWN fault — damaged, wrong item, not as described, or late. The limit is 10% of your last 50 delivered orders. Returns where the buyer simply changed their mind do not count. Reopening is a conversation with us, not an automatic clock.

You may stop selling at any time. You must still fulfil or refund the orders you have already taken.

If refunds or chargebacks leave your Stripe balance negative, Stripe may recover it from the bank account on your Stripe profile or from your later sales. NailFair does not bill you separately for it.

Your photos, text and brand stay yours. You give NailFair permission to show them on the site, in search and in marketing for the marketplace.

You confirm you have the right to use every image you upload — including photographs you did not take yourself.

When these terms change we publish a new version and ask you to accept it. Commission and payout timing are shown live on this page and in your dashboard; a change to those takes effect for orders placed after the change.