Return Policy
We’ll gladly send a replacement for broken/damaged products that happened during transit if you contact us within 3 days of shipment arrival.
Besides that, due to the health concern and the extra safety precautions and restrictions regarding COVID-19, we were unable to accept any returns or exchange for any reason. We hope that you enjoy the products that you’ve ordered with great excitement.
Our products are PROFESSIONAL USE ONLY. Professional-grade products require certain training, knowledge, and skill to be used properly. We cannot be held liable for improper use.
We recommend taking these products to your favorite salon to have them professionally applied. This is a great option to ensure you have a sanitary and a cost-saving visit.
If you received a broken/damaged item, please do the following steps:
1. Take pictures of all the damaged items
2. Email them to us at info@nailfair.com
3. Include your order number and the damaged items’ color codes and quantity
Once we receive your email, we will send you a claim receipt and look into resolving your case as soon as possible.
Due to the impact of COVID-19, we cannot guarantee when the item(s) could be restocked.
There might be a delay in a new shipment from the manufacturer or the items might not be included in the future shipment.
Since we are unable to predict it and we do not want to give you an uncertain estimation, we will issue you a refund if any items in your order are out of stock.
Although we try our best to maintain 100% accuracy with inventory, there are some occasions where we experience an inventory error. Please accept our apology for this inconvenience.
IMPORTANT: Please note that true colors may vary from the colors displayed online. Despite our best efforts to provide a universal color display, colors may not be exact.
NON-RETURNABLE/NON-EXCHANGEABLE ITEMS
Due to Kiara Sky Manufacture's Return Policy, Kiara Sky Dipping Powder is final sales and cannot be returned nor exchanged for any reason.
Note: Kiara Sky’s dipping powder jar does not have a seal liner.
The following items are non-returnable and non-exchangeable:
- Item(s) placed more than 14 days from the shipment date.
- Kiara Sky dip powder
- Nail polish, gel polish, gel, or used dip/acrylic powder and liquid
- Clearance items or discontinued items
- Items with broken seal liners
- Items that are subject to Manufacture's Return Policy or Warranty
- Items that have been damaged through customer use or abuse
ITEMS THAT ARE DEFECTIVE, DAMAGED DURING SHIPMENT, OR INCORRECT
If items are defective, damaged during shipment, or incorrect, please notify us via info@nailfair.com, within 3 days of shipment arrival. We determine the arrival date based on the tracking information provided by the shipping carrier. Upon our inspection of the returned item(s), if they are found to be defective, not the item(s) you ordered, or damaged during shipment, you will receive a store credit or an exchange for a replacement item(s). We will pay for any associated shipping charges, including the return and the resend shipping fees. You may choose to have a refund instead of store credit or replacement. However, you are responsible for the shipping cost of the original order placed if in the original order, (1) you received free shipping, and (2) the refund results in the final order amount of less than $100, a qualified amount for free shipping.
ITEMS THAT ARE INCORRECT
We will send you a return label for the incorrect item. Once the incorrect item is received by the shipping carrier, we will ship out your item.
FREE GIFTS
We offer one (1) free gift for each qualified purchase based on the amount that you spend. If you spend a qualifying amount for free gift ($100 or above), to receive the free gift, select and add your free gift to your shopping cart before paying at check out.
When you return an item from an order that received a free gift, your order may no longer qualify for free gift, because the dollar amount has fallen below the qualifying amount for free gift. To keep the free gift, you must spend more to meet the qualifying amount for free gift.
- For example, your order of $110 qualifies for a free gift of "order above $100". If you return an item that costs $18, your order amount now becomes $92. Since your order is less than $100, it no longer qualifies for free gift. To keep the free gift, you must spend more than $8. If you choose not to spend more, the current cost of the free gift will be deducted from your refund.
PROMOTIONAL ITEMS & BUNDLES
Nail Fair occasionally offers promotional items, free goods, or discounts with a purchase a single item or product bundle of multiple items purchased together.
- When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase Cosmo color with the promotion of buying 10 get 1 free or buying 15 get 2 free, the total purchased value will be subtracted from the refund.
- When an item included as part of a promotional bundle is returned, the promotional value will be voided. For instance, if you received $90 in savings when you purchased both LED lamp and a set of six gel polish bottles, and you returned either one of the items, the $90 amount will be subtracted from your refund. If you want to keep the promotion, we offer an exchange for another item of the same dollar value as the returned item as chosen by you.
By placing an order with us, you’ve read and agreed with our policy.
Thank you for choosing to shop with us!
Stay safe and healthy!