Free standard shipping on order from $99

CHISEL POWDER 2OZ for ONLY 8$ each. Limited Time Offer!

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Shipping Policy

FREE U.S STANDARD SHIPPING FOR ORDER(S) OVER $100 (BASED ON PRE-TAX & POST-DISCOUNT ORDER TOTAL).

Any order(s) that are $100 or less (based on pre-tax & post-discount order total) will be charged an $9.5 shipping fee.

WHEN WILL I GET MY ORDER?

Orders placed from Monday through Friday will be processed within 2-3 business days. We do not process orders during weekends and federal holidays which means orders placed on these times will begin processing the following business day.

FACTORS THAT WILL AFFECT YOUR ORDER:

  • Delivery times depend on your location and the shipping method you choose.
  • Orders placed during promotional sales may experience slight delays. 

We will do all we can to ensure your order is delivered on time. Lee Nail Supply cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive an automated email with your tracking information.

You can also verify this information by visiting our website and logging into your account to view your order details.

MY TRACKING NUMBER SAYS THAT MY PACKAGE WAS DELIVERED, BUT I HAVE NOT RECEIVED IT. WHAT DO I DO?

We suggest you check your local post offices because sometimes they hold the package.

If you are still having trouble locating your package, please email us and we will help resolve the issue.

*Please verify your address before placing your order. We will not be responsible if the address you provided is undeliverable and return back to us. If the package is returned back to us due to "undeliverable address", we can re-ship your package at your cost.

UNITED STATES ONLY

  • FREE U.S standard shipping for order(s) over $100 (Valid only for shipping within the continental United States, based on pre-tax & post-discount order total.)
  • For shipping to Alaska & Hawaii, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment.
  • Residential deliveries made by FedEx, UPS, and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not at home to receive it in person. Signature required service is available at an additional charge.
  • We do not ship to hotels if the credit card or email address is registered out of the United States. 

INTERNATIONAL SHIPPING

We do not ship outside of the Continental U.S. 

HANDLING

SHIPPING DAMAGE

Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur in transit from our facility to your location.

Should your products be damaged during transit then you have 2 options:

  • Accept delivery of the products, or
  • Refuse the damaged products.

ACCEPTING DELIVERY

If you choose to accept delivery of damaged product(s) in exchange for a settlement, please do the following:

  • Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
  • Take delivery of the products and sign the delivery receipt marking the box, "damaged". Add notes to the exception field about what products were damaged and what type of damage they sustained.
  • Take pictures of the boxes. It is best to take several pictures from different angles and distances.
  • Email us at info@nailfair.com to provide your information.
  • We will send you additional instructions by email.
  • We will work on your behalf with our shipping company to determine the monetary value of the damage.
  • We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively, we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.

REFUSE DAMAGED PRODUCTS

If you choose to refuse the damaged products, please do the following:

  • Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
  • TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
  • REFUSE delivery of the product you believe will not function due to the damage that was incurred.
  • Take pictures of the boxes. It is best to take several pictures from different angles and distances.
  • Email us at info@nailfair.com for final resolution.
  • We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the returned item, we will send a replacement product to you.